General Terms & Conditions

Rates

All rates quoted are correct at time of publishing.

Rates quoted are in USD/MYR.

Reservations

All services must be booked directly to Alwaha Tours.

Minimum time required for reservation is 30 days prior to  arrival date subject to availability.

Payment

Full payment must be settled 30 days before arrival date or any option date given by Alwaha Tours.

Payment can be made by on-line or Telegraphic Transfer payable to Alwaha Tours Malaysia.

Cancellation & No Show

Penalties may be levied by hotels, airlines, restaurants, transport provider, etc. with whom Alwaha Tours had committed to. Conditions may differ from one service provider to another.

Refunds

Refunds will not be entertained for any unutilized services or arrangements.

Amendments

Any amendment(s) to a confirmed reservation will be charged USD20 per amendment plus any

fees imposed by any other service provider(s).

Warranty

Alwaha Tours warranties our customers will be provided with their reserved accommodation or of

the equivalent standard and tours as per stated in the itinerary.

Insurance

All Alwaha Tours’ vehicles and our contractors vehicles are fully insured, however customers are

advised to purchase their own travel insurance to safeguard their tour plan.

Liabilities

Alwaha Tours acts as an agent and an intermediary between hotels, airlines, restaurants, land transport, tourist offices, contractors and other service provider. Alwaha Tours therefore is not responsible for any loss, injury, damage, sustained by the tourist including those occurring outside the tour program. Additional expenses incurred due to delay, accidents, natural disaster, political action or unrest must be borne by the tourist. Participating in our tour program implies tourist’s agreement to the above conditions.